Storage Guide – FAQ

We take pride in remaining as flexible and accessible as possible. Which is why our storage units are available on a month-to-month basis – one month is the minimum rental period. However, there are no limitations to our long-term storage solutions and we’re happy to discuss discounts for extended contracts. Simply give our customer service team a call for more information.

For the duration of your contract, you will have access to your storage locker and property 24hrs, seven days a week, Our office hours are 8:30am – 4:30pm Monday to Friday.

You can book online in a matter of seconds by heading over to our storage unit reservation page. Alternatively, you can get in touch with our customer service team directly, in order to discuss the options available. Or if you happen to be in the area, you can always pop by our facility in person to check out what’s on offer.

The first time you visit our facility after making your reservation, you will need to bring your passport, driving licence or another official form of identification with you. In addition, we will also need your credit/ debit card or bank details, if they are going to be used for on-going payments for longer rental agreements.

For the security and convenience of our customers, we can provide locks for any of our storage units for a fee. If you want to use your own padlock then please ensure it is of sufficient strength and reliability, you alone will hold the keys. This way, there is minimal likelihood of spare keys falling into the wrong hands, ensuring maximum security.

We understand that the needs of our customers often change and work hard to remain flexible. Which is why we require only 1 months’ notice, should you wish to vacate your unit. Let us know 1 month before you plan to vacate it and you will not be liable for any cancellation charges whatsoever.

Likewise, we also make it easy for our customers to transfer their property to storage units of different sizes at any time. You will only be required to pay the standard rental price for the units you use – we do not charge any additional fees or commissions for the transfer.

Our extensive storage facility has plenty of space for vehicles of all shapes, sizes and types. So whether looking to store a classic car over the winter months or an entire fleet of commercial vehicles, our storage solutions cover all needs and budgets.

Unfortunately, we do not handle any kind of waste disposal on behalf of our customers. Aside from small litter bins for personal rubbish, you will be required to take any and all waste off the site yourself.

If required, we can help transport your property from where it is to our storage facility. Simply let us know where you are, what needs transporting and a convenient time for us to collect and we will provide a quote. As all transportation services are subject to availability, we advise booking ahead of time where possible.

Condensation

All our units are vented to stop condensation but if you put wet or damp goods into the container we cannot be responsible for any damages to your property so please bear this in mind .We can also provide condensation poles if required

Yes – we can provide you with pretty much everything you need to safely transport and store your property. Simply get in touch with our customer service team to discuss your needs, or head over to our facility in person.

You are free to store almost anything in our containers, with the exceptions of a few potentially hazardous and illegal items/materials. Our customers are forbidden from storing any of the following in any of our containers:

• Gas canisters and explosives
• Toxic, hazardous or radioactive goods of any kind
• Any illegal property or goods
• Contaminated goods or waste, pollutants
• Live plants or animals
• Perishable goods

For more information on prohibited items, get in touch with our customer service team directly.

If you need help calculating the amount of space you are likely to need, we can help. Whether looking to store a few boxes, clear out an entire three-bedroom house or store the contents of a small business long-term, we can help ensure you’re provided with the perfect storage solution. Refer to our size guide

We work hard to keep our prices as low as possible and are always monitoring our competitors. However, if you find a better deal elsewhere, we’ll do our best to match or beat it. All you need to do is get in touch and we’ll do all we can to offer you the best deal on the market.

Upon booking, you will be asked to choose an Insurance cover plan. If you wish to use your own insurance, you can provide us with proof of insurance within 3 days of booking, and we will remove our plan from your booking.

Yes. Our entire site is covered by 24/7 CCTV and well maintained at all times. We take the safety and security of our customers’ property very seriously and have an impeccable safety record.

Absolutely! We’re always happy to welcome new customers to our site, just off J6 of the M25. Head down in person and we’ll talk you through the options, while giving you a tour of our facility so you can see how we do business for yourself!

Yes apart from having some of the lowest prices in the industry our prices are charged per calendar monthly saving the customer over 7%